If you’ve been in the Meaningful Use and MIPS game for a bit or if you’re just joining the party, you most-likely know the pain that is the Patient Portal: View, Download, Transmit measure. So, let’s tackle this measure head on with some workflows that have proven to be successful with other practice.
Now, if you’re a MIPS provider you might be thinking “why do I need to worry about this measure when it’s just bonus points in 2018?” Well, because in true CMS fashion, they eventually make all optional measures mandatory (i.e. the entire CQM program). I believe it’s important for everyone to jump ahead on this measure by implementing the proper workflows earlier. It will make everyone’s life easier in the long run and potentially give you some extra incentive payments in 2018.
- Kiosk – This solution requires a tablet or computer in the waiting room of your practice for patients to use. The idea is that a patient would be able to log in to the patient portal and sign up for an account while they wait for their appointment. This would help with wait time complaints (if you have those) as well as meet the VDT measure. There are several safeguards that need to be set up on the tablet or computer by your IT department before it the machine is ready for patient use, but it has worked wonders for practices with a younger patient demographic.
- Part of the Workflow – Practices that have an older patient population or that are located in a rural area typically opt for this solution. It would require the medical assistant or technician to assist the patient with creating an account and logging into the patient portal during that portion of the office visit. It takes about 5 minutes or less for each patient. Some practices have even developed custom handouts that contain instructions on how to log into the portal with a place to write in the user name and password created during the visit for the patient to take home.
- Mandatory for practice information – Instead of allowing patients to call in to request records, ask general medical questions or request prescription refills, practices have instructed patients they must use the portal for these items. This solution also requires some set up from your IT department but is extremely effective.
Navigating these incentive programs and the right steps to take for your practice can be confusing and difficult. We are always here to help – just reach out and we will find the best solution for you!
